I have received less than 5 caterpillars, can I have more sent?Updated 10 months ago

During the production of transfer and capping the caterpillars in the cups, it may be possible that some are miscounted or escape.

So whilst they strive to provide 5 in each cup, it cannot ever be guaranteed that this will always be the case, although it is uncommon to have less than 5 caterpillars.

Because of this, we advertise the cups as containing 3-5 caterpillars, and as always offer the butterfly guarantee.

 

Should you ever receive less than 3 caterpillars in a cup, we would of course replace this as it would not be possible for the cup to meet our guarantee of 3 perfect butterflies at the end of the cycle.