I have received less than 5 caterpillars, can I have more sent?Updated 8 months ago

During the production of transfer and capping the caterpillars in the cups, it may be possible that some are miscounted or escape.

So whilst they strive to provide 5 in each cup, it cannot ever be guaranteed that this will always be the case, although it is uncommon to have less than 5 caterpillars.

Because of this, we advertise the cups as containing 3-5 caterpillars, and as always offer the butterfly guarantee.

 

Should you ever receive less than 3 caterpillars in a cup, we would of course replace this as it would not be possible for the cup to meet our guarantee of 3 perfect butterflies at the end of the cycle.