My snail has arrived dead?Updated 9 months ago

It is likely your snail has gone into hibernation during transit.

They will hibernate by going inside their shell and forming a crust over the entrance.  You can wake them up by keeping them warm and gently running the shells under tepid water.  This will help to loosen the crust and begin to wake your snail up.  Keep turning the shell so that water does not sit inside and drown the snail.

When the snail feels warm enough it will become active, you may need to give it a few minutes after its shower before it starts to emerge!