Customer Service

How can I contact Insect Lore Europe?

Our office is open 9am to 5pm each weekday, we are closed at the weekends and Bank holidays. To reach us via email contact us at: [email protected]

Where can I find instructions for my kit?

Instructions and Instructional videos for our kits can be found here.

I sent an email enquiry but do not seem to have a response yet?

We are a small team and endeavour to answer your emails as soon as possible. The office is closed at the weekends and Bank Holidays, so please allow us some time to catch up on our emails upon our return. We sometimes find that our responses are filt

I need to reset my password

To reset your password, please click the 'Forgot your Password' link on the account login in page and follow the instructions. If you do not receive an email, please check your junk folder. Alternatively, it may mean that you do not have an online ac

I've just realised I put the wrong delivery address on my order, can I amend it?

If your order has not yet entered our shipping department or been dispatched, we should be able to amend it for you. Please contact us via chat or phone if your order is due to go out imminently, alternatively please use our contact form.

I lost my live insect instructions. Where can I find them?

You can find all our Insect Instruction Guides here Insect Lore’s Live Insect Instructions clicking here.

Can I substitute items during Insect Lore Europe promotions?

Our promotions are only for the items listed in the promotional materials. No substitutions can be made.

What is your VAT number?

Our VAT Number is: GB 650 610 763

Can I get a VAT invoice?

Yes, we can supply a VAT invoice. Please allow at least one hour from your order being made before contacting us for a copy. If your Account is set up as a School on our ordering system, you will automatically be sent a copy of your invoice upon dis