My voucher code is not being accepted?Updated 9 months ago

Please make sure you are entering the voucher code as it is written, including the hyphens with no spaces (capitals are not required).  Sometimes your device may add a hidden space at the beginning or end of the code, please check this is not the case.

If no error messages are showing please try another browser or device, otherwise see possible errors below:

Invalid Form Key, Please refresh the page - This may mean you have not allowed the website page to load fully before trying to redeem the code.  Please wait a few seconds before trying again.

Voucher xxx-xxx-xxxx is currently being redeemed - You have already started the redemption process and have not completed it, or have used the back button during check out.  Please check your basket to see if the voucher is there, otherwise allow 45 minutes for the voucher code to reset itself and you can begin again.

Sorry, this voucher was redeemed on Day/Month/Year Time - The code has already been redeemed online.  If it was bought from a store please return for a replacement or refund.  If it was gifted, the gifter may have forgotten they had previously used it, but don't worry you can still purchase the caterpillars without a voucher here.

If you continue to have problems please contact us via our online chat service or our contact us page.