If you have purchased or been gifted a Kit with a voucher, there should be either a folded paper voucher, or a single card voucher inside. Each voucher has a unique code to redeem on our website for your insects. If your voucher is missing, please c
To redeem your voucher follow these steps:. Please Note:
Please make sure you are entering the voucher code as it is written, including the hyphens with no spaces (capitals are not required). Sometimes your device may add a hidden space at the beginning or end of the code, please check this is not the cas
To redeem multiple vouchers; please go to 'Redeem Voucher' section on the menu bar and enter the first voucher code and redeem. Select one of the available dispatch dates from the calendar and add to the basket. Please then repeat this with each ad
You may have a US voucher, unfortunately the voucher is not valid on our website as it was made for distribution in America only by our parent company. Please contact the seller for a refund or replacement.
Unfortunately, if your voucher was part of a kit we have no way of tracing your voucher code. We are unable to replace these, as each code is unique to your kit. If your voucher was purchased directly from us as an individual item only, not part of a
Chances are you probably meant to order the live product and not the voucher version, both options are normally side by side on the product pages. The voucher you will have ordered is prepaid, so can be redeemed at no further cost using our 'Redeem V
If you have tried to redeem the voucher already and come out of the process without completing it, the website will put a 45 minute block on the code so it cannot be redeemed twice. This block will automatically be removed when the 45 minutes have pa
Unfortunately, we have no log of your code if the order was not completed. Please always complete your order until a confirmation number appears on the screen and check this is followed up by an email from us. If you have not cleared your browser hi
Some of our Vouchers have a redemption fee on them, normally the kit that they came in will have been sold to you at a reduced cost to reflect this fee. The redemption fee covers the preparation, inspection, final packaging, and labelling for each sp
If you're interested in purchasing a kit with a voucher or a refill voucher, please visit any of our Insect Kits or Refills and choose the green 'Send with Voucher' button.
If you have an e-gift card code, continue to shop as normal and when at the basket page add the code to the 'Apply Gift Card Code' box and click on 'Add Gift Card', this will apply the code to your basket. You can carry funds over if you don't spend