When ordering your insects and preparing for your project, please consider the following:. Timings. Order at a time that allows you to observe and enjoy the entire life cycle of your live insects. Plan for any school breaks, holidays or extended week
Insect Lore is the Original Butterflies-By-Mail Company. We have been delivering the Magic of Metamorphosis to families and classrooms for over 50 years!. We take great pride in the quality of our educational products and the reliability of our Live
You can place an order online by visiting Insect Lore’s website. If you are redeeming a voucher, please keep a note of the code.
If you are ordering a live insect kit or refill, you will be asked to select a send out date. Some insects are only available at certain times of year and so it may appear that all dates are greyed out. You will need to proceed through the calendar t
Order confirmation emails can take up to half an hour to reach you after the order has been placed. If half an hour has passed, please check the below:. If you are still unable to locate the order confirmation after half an hour, please contact one o
The best time to order your insects depends on the time it takes for the process to complete. For example, the butterfly cycle can take between 3-5 weeks to complete depending on the time of year. Order at a time that allows you to observe and enjoy
Mainland England, Wales and Scottish Lowlands:. For orders up to £75, standard delivery is £4.95. For orders more than £75, carriage is free. For orders containing only one refill set of caterpillars (item code 102), delivery is reduced to £2.99. Par
No, you will need to make separate orders for each address.Should you require any assistance with this please use our online chat service or our contact us form.
Our standard shipping does not require a signature. However if you have chosen a courier option at check out, or if your order parcel is too large for standard mail and requires to be dispatched with a courier, you may need to be in to take receipt
The butterfly life cycle is very much temperature-dependent, so we can never be accurate on how long the cycle will take in your particular setting. At the start of the caterpillar season in March and April, please allow at least 5 weeks for the cycl
To order online with an official Purchase Order, you will need to log in to the Education section of our website as a UK school. Alternatively you can email your Purchase Order to us [email protected] . Please note: We can only offer an invoice
Please e-mail your quote request to [email protected]. Please include your schools information and the items and quantities you wish to purchase. Allow 2 business days for quote requests to be processed.
Here at Insect Lore Europe, most of our insect kits are available in two options; kits with live insects, or kits with a voucher to redeem at a later date for the insects. Send Kit with Live - is usually the best choice. You’ll save valuable time and
When paying by Credit/Debit card you have the option on our webiste to have different billing and shipping addresses. PayPal and Amazon Pay options will redirect you to their website where you will need to choose the shipping address, shipping method
The "Send Kit with voucher” option would be best for you. The Butterfly Kit will include a voucher that can be redeemed for a Cup of Caterpillars at no extra cost, so the recipient can decide when they are ready to receive the Cup of Caterpillars. Th
The kit will come with a voucher inside with a unique code on, that the recipient redeems via the 'Redeem Voucher' section of our site to order their insects, at no cost. Vouchers are like money in that they're worth the value of the live product. T
On average, orders take around 1-3 working days to arrive to UK destinations, and up to 10 working days to arrive to EU destinations. Please note that all estimates are approximate. We ship Monday to Friday only. Orders placed after 1pm on a Friday
UK delivery - Once your order leaves our warehouse we will send you a tracking number as part of your dispatch email, so you can follow your order's journey to you!. Non-UK delivery - We are unfortunately unable to supply tracking for non-live orders
Dispatch emails are automatically generated the evening of send out. If you have not received one by the next morning, please check your junk folder. If you paid with Amazon Pay or PayPal, the email address linked to those accounts will have been us
We regret any confusion, the date we ask you to choose is the send out/dispatch date, not a delivery date. Delivery for Mainland UK is normally 1-3 working days from dispatch, non UK delivery may take up to 10 days. These times can be slightly extend
Please check your tracking for a delivery image, often parcels are left in a safe place by Royal Mail, but a photo should always be taken to show where the parcel has been left. If there is no image on the tracking, the postman/lady may have accident
There are a few things we ask you to check first:. If you have missed a delivery with Royal Mail, you can arrange a re-delivery with them using the tracking provided.
We ship to many European countries:. Please see the Shipping Estimate Panel on the right hand side of the basket page for shipping costs.
No, we are unable to ship to the USA, however our Parent Company is based in California and covers the USA. www.insectlore.com
If you wish to cancel an order, please contact us as soon as possible to avoid the order shipping. The quickest way to contact us is by phone; we are open 9am to 5pm Monday to Friday (closed Bank Holidays). Please call our Team on 01726 860273. Alte
If you feel like there is a problem with your order, please send photos and a quick note of explanation to us at [email protected] or via our online contact form so we can assess what you are observing with your insects. Please include your orde
Before returning anything, please call 01726 860273 for a return authorisation number. Packages returned without this number cannot be accepted. All claims for missing items, damaged goods, or defective merchandise must be made within 14 working days